Contact
One small independent team, United States. Email is the only channel we monitor properly — there is no phone line and no support ticket system.
angel0x1@protonmail.com is the address for every kind of enquiry: questions about the app, press, partnerships, privacy and data requests, security reports, and anything to do with a reserved early-access spot. It is read by a person, not an autoresponder. Because the team is small, expect a reply in a few business days rather than the same hour.
What to include
- Waitlist and reservations — tell us the email address you reserved with so we can find it. You can ask us to access or delete it at any time.
- Privacy and data requests — say what you want done. Your journal entries are encrypted on your own device and we hold no copy, so the only data we can act on is your reservation email and a salted one-way hash of your IP.
- Security reports — include steps to reproduce. Please report privately by email first rather than posting publicly, and give us a chance to fix it.
- Press and partnerships — tell us what you are working on and your deadline.
Social
Launch news goes out first on the accounts linked from thehome page. Direct messages there are read less reliably than email, so use email for anything time-sensitive or private.
What we cannot do
We cannot recover journal entries. Entries are encrypted with a key held only in your device keychain, so if the device and its backup are lost, the writing is unrecoverable by anyone — including us. We also cannot see your entries in order to debug them, so please describe the behaviour rather than sending content.
Mailing address
Angel0x1 operates remotely in the United States and does not maintain a public walk-in office. For correspondence that must be posted, emailangel0x1@protonmail.com first and we will arrange an address.
See also the Privacy Policy andTerms of Use.